Occasional or contract support the choice is yours
Our products are tailored for the SME market we understand that your company is unique. Our Support services will help you achieve your vision, goals and targets. Your business can have reliable IT, that develops with your company on a budget you can afford.
With the exception of the client specific needs (usually with their own support agreements) the IT support requirements of most small businesses are similar.
Some small businesses and startups may only need reactive occasional support to
keep them going; we have created a pay as you go Support solution.
For more information about this Click here With a support contract, we can on a regular basis monitor the network, deal with user issues and work on business enhancing IT development.
Fine you might say but what’s in it for me and my company?
Our client focused Support service provides fixed-cost IT support helps your company meet many of your day to day challenges, and achieve your companies goals. You get satisfaction guarantees plus new hardware extended guarantees for complete peace of mind.
We can proactively suggest IT improvements, helping the company achieve its aspirations. Regular contact ensures any issues will be resolved quicker, ensuring systems remain robust and reliable.As your company achieves its goals and grows, our support service adapts to meet its needs. We have standard offerings as laid out below.
Small Business Contract
For businesses up to ten users
This is Designed for companies of 10 users or less, usually a startup or
early life company.
- A Site Visit every six weeks.
- Unlimited telephone support during normal office hours
- Unlimited remote support during normal office hours
- One free emergency call-out for business critical faults every Site Visit
- Eight hour on-site response time
Medium Business Contract
Aimed at companies up to 25 users
This level of IT support provides:
- Monthly Site visits
- Unlimited telephone support during normal office hours
- Unlimited remote support during normal office hours
- One free emergency call-out for each month
- Eight hour on-site response time
Your company may have more specific needs, and the contract can be tailored to your needs whatever they may be.
For more information about our support contract offerings, and to arrange a Free no obligation audit, contact us today.
