Premier contract ongoing support for business
With regular contact and support we can work on improving and advancing your IT systems, so they work better for you. Better data security, peace of mind and freeing up your company’s time and morale, will naturally lead to increased sales and growth.
Our Premier Contract options, gives Foxcom the ability to work more closely with your company, and find out more about what you do and how you do it.
If you have a business critical failure of your computer network, we will come out and fix it for FREE!*
With a Foxcom Support contract, you’ll get greater peace of mind knowing your systems are being looked after and monitored.
We work to ensure your IT systems are reliable, resilient, and accessible every day.
Regular on-site Maintenance
A regular visit will be arranged to provide maintenance and repairs. Regular checks ensure your systems are fully optimized. It also helps find out more about your
business and what your IT systems could possibly do better.
1. Server & Network Checks to optimize and maintain the systems and remove any potential problems.
2. Dealing with any user issues that have arisen since the last visit.
3. IT Infrastructure Improvements Time dedicated to adding to, or improving, the IT infrastructure.
These are just some of the things this time can be used for:
- Upgrading Current systems
- Adding new computers
- Installing new software
- Future Planning
Small infrastructure upgrades are INCLUDED in the price of your support.
There is no need to book, and pay for additional time.
Being proactive means that together, we can look at how your IT systems can work better for you. Any Larger projects can also be discussed and planned at this time.
Call-outs
Our guarantee to you!
If you have a business critical failure of your computer network we come out, and we fix it for FREE!*
Our proactive service is designed to keep your computer network working.
Our regular monthly visits will deal with most issues, and remote support will usually deal with the rest. On the extremely rare occasion that something major goes wrong, should you face an additional invoice? We are so confident in the ability of our service to stop business critical failures from happening, we offer this guarantee:
If you have a business critical failure of your
computer network, we will come out and fix it for FREE!*
*Parts not included unless the system is covered by our extended system guarantee.
Contract Offering
- Regular maintenance
- Unlimited support
- Free emergency call-outs.
- One point of contact
- Satisfaction guarantees
- Hardware guarantees
One point of contact
We assign you a dedicated engineer to look after all your needs. This gives your company complete continuity and one point of contact, resulting in quicker
solutions to your IT challenges.
With one phone call your assigned engineer will call you back and deal with any issues.
Should your engineer be unavailable, you will be contacted by your backup engineer who will have met you and your team, and will know your IT systems, and any current issues.
Unlimited Support
Yes Unlimited! This contract allows anyone who works for your company,
to call us at any time, during their supported hours, for any business related IT problem. If you have an IT support issue that is affecting your work, call us and we guarantee to respond as soon as possible usually within the hour.
All our IT support is unlimited, whether by telephone or remotely.
We will never send you an additional bill, no matter how much support you use.
